Terms & Conditions

GradGear Terms & Conditions

GradGear and its affiliates provide their services to you subject to the following conditions. If you  shop at GradGear, a New Zealand owned business you accept these Terms and Conditions. Please read them carefully. GradGear reserves the right to make changes to the content on this site at any time and without notice.

GradGear is the trading name of Academic Dress Hire Limited. Academic Dress Hire Ltd (ADHL) is owned by Graduate Women Wellington Charitable Trust (GWWCT). The name that will appear on your statement will be GradGear.

Online Security

All payments are processed via a secure payment gateway operated by BNZ called Windcave.

GradGear is proud to be associated with Windcave, New Zealand’s largest and most preferred payment gateway provider.

GradGear do not collect or store any credit card information. This information is all processed by Windcave. When making a purchase you will be directed to a secure webpage hosted by Windcave to enter your payment details. The Windcave hosted payments page is secured using SSL/TLS. 

SSL (Secure Sockets Layer)/TLS is a method of ensuring that information submitted through your Web site is secure and cannot be accessed by unauthorized users. When a site offers an SSL/TLS-secured form, the information submitted via that form (typically credit card information) is encrypted using a special certificate key and then decrypted with another key after it has been transmitted. When users access a site secured with SSL/TLS using their browser, a symbol displays in their browser windows indicating that the site is secure.  For more information please read the Windcave Security and Privacy policy.


The hirer/purchaser agrees to pay Gradgear/ADHL the fee, and a bond if that applies, at the time the order is placed.  Once payment is received and confirmed the order is reserved. All regalia must be collected and returned during the notified period unless negotiated otherwise.

When taking part in any graduation ceremony you must wear academic dress (regalia), which consists of a gown; a hood or stole lined with the colour attributed to your degree, diploma or certificate; and a trencher (Bachelor’s and Master’s) or Knox or Tudor Bonnet (PhD). A diploma or certificate graduand who holds a degree shall wear the regalia of that degree regardless of whether obtained at VUW or elsewhere (VUW Academic Dress Policy).

Where a graduand is gaining more than one qualification they wear the regalia for the degree being conferred at their chosen public graduation ceremony.  Academic dress for additional qualifications can be hired for photogaphs.

Pricing is shown in New Zealand Dollars. New Zealand pricing includes GST (Goods and Services Tax) at 15% which is included within the price shown.  Each customer shall be solely responsible for all postage courier charges, sales taxes, or other taxes, on orders shipped to another country.


Credit Card

We accept Visa and Mastercard. Credit Card Payments are processed through Windcave.  Please note, your card information is not disclosed to any other party. Goods will only be reserved once full payment has been received.

Internet Bank Payment with 'Account2Account'

Internet/online bank transfers are also accepted via 'Account2Account' (A2A).  It is an online payment option you can use to safely pay for your GradGear products directly from your bank account.

Internet/online banking is a great payment option for those without a credit card. When you pay with A2A the transaction is completed within the security of your bank's online banking service. At no time will your personal banking details be disclosed to GradGear or A2A.  

The A2A solution is hosted securely at Windcave.

Customers can pay by EFTPOS and cash payment only at our office during office open hours.

Electronic Communications

When you visit GradGear or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail, text or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing (GWWCT and ADHL Privacy Policy).

Return and Refund Policy

Once you place and pay for your order, you will get a receipt which will acknowledge your order and inform you of the collection and return times. You need to keep a copy of it digitally or print it out and bring it with you to collect your gear at the times listed on your receipt from Room 109, Murphy Building, 34 Kelburn Parade, Wellington 6012.

By accepting the Terms and Conditions you acknowledge that you have received the regalia in good condition.

If you wish to cancel your order please contact us via an enquiry on the website, by email or phone.

You are required to return items in good condition by the times detailed on your receipt.  A $100 late return fee will be charged for any gear returned after the due date.  If you damage or fail to return your garments you will be charged for the full replacement value and will be liable for any debt collection costs incurred. 

A refund will be made at the discretion of ADHL for exceptional circumstances. An administration fee may be deducted.

A refund will be made if the order is cancelled up to one week before your ceremony. We will issue Credit to your account or Credit Card in NZ dollars.  An administration fee will be deducted.

GradGear reserves the right to charge the hirer/buyer in full for any order cancelled within 48 hours of the ceremony.

Force Majeure

Should any case beyond the control of ADHL, but not limited to any order of Government or other authority, strike, lockout, labour dispute, delays in transit, difficulty in procurring components, embargo, accident, emergency, earthquake, act of God or other contingency, interfere with the delivery by Academic Dress Hire Limited or with the performance of ADHL or any of its obligations under these Terms and Conditions,   ADHL shall be entitled at its sole discretion to suspend its performance of any such obligation or to cancel and shall not be liable to the hirer/buyer in any respectg


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of GradGear or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of GradGear and protected by international copyright laws. All software used on this site is the property of GradGear or its software suppliers and protected by international copyright laws.

License and Site Access

GradGear grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of GradGear.

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of GradGear. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of GradGear and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing GradGear’s name or trademarks without the express written consent of GradGear.

Any unauthorised use terminates the permission or license granted by GradGear. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of GradGear so long as the link does not portray GradGear, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any GradGear logo or other proprietary graphic or trademark as part of the link without express written permission.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. GradGear and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Copyright Complaints

GradGear and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.

Risk of Loss

The property that is available for hire or purchase is owned by ADHL or one of its affiliates.

All items hired from GradGear are made pursuant to a return contract. This means that the risk of loss and title for such items pass to you upon collection or our delivery to the carrier.  You will be invoiced the late return fee/non-return fee or any additional costs associated with the return of the academic regalia in damaged condition.  Debt collectors will be contacted if payment is not made within 20 working days. 

Product Descriptions

GradGear and its affiliates attempt to be as accurate as possible. However, GradGear does not warrant that product descriptions, especially in terms of colour or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by GradGear itself is not as described, your sole remedy is to return it in unused condition.

Disclaimer of Warranties and Limitation of Liability

This site is provided by GradGear on an "as is" and "as available" basis. Gradgear makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable law, GradGear disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

GradGear does not warrant that this site, its servers, or e-mail sent from GradGear are free of viruses or other harmful components. GradGear will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.

Applicable Law

By visiting GradGear, you agree that the laws of New Zealand, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute of any sort that might arise between you and GradGear or its affiliates.

In hiring any items of regalia, the hirer accepts these Terms and Conditions. If the hirer/buyer does not accept these Terms and Conditions they must not proceed with the hire or purchase.


Any dispute relating in any way to products you purchase through GradGear shall be submitted to confidential arbitration in Wellington, New Zealand, except that, to the extent you have in any manner violated or threatened to violate GradGear’s intellectual property rights,

Site Policies, Modification, and Severability

Please review our other policies, posted on this site. These policies also govern your visit to GradGear. We reserve the right to make changes to our site, policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.